Years of Experience
Client Satisfaction
We start with a comprehensive, no-obligation conversation—typically in your home. This isn't just about listing services; it's about understanding the rhythms of your household, evaluating specific care challenges, and identifying exactly what success looks like for your family. We observe, listen, and ask the questions others might miss.
Based on our consultation, we craft a detailed blueprint for your 24-hour care. This living document covers everything from daily routines and medication schedules to emergency protocols and social preferences. We'll walk through each element together, making adjustments until it feels exactly right for your situation.
Care needs evolve, and so do we. Our care coordinators regularly check in with both caregivers and families, ensuring our 24-hour support remains perfectly aligned with current needs. We document observations, track changes, and proactively suggest refinements—keeping you informed while minimizing the management burden on your shoulders.
Insurance Accepted
Client Satisfaction
Great question—and one that causes frequent confusion! With 24-hour care, multiple caregivers work in shifts (typically 8 or 12 hours), ensuring someone alert and fresh is always on duty. Live-in care involves a caregiver who resides in your home but is entitled to sleep breaks and time off. We recommend 24-hour care for clients needing frequent overnight assistance, those with wandering behaviors, or situations requiring constant supervision. Our care coordinators can help determine which model better suits your specific circumstances.
We've built redundancy into our system precisely for these situations. Unlike smaller agencies, we maintain dedicated backup staffing specifically trained on 24-hour cases. Our scheduling coordinators are on-call 24/7, and typically arrange coverage within 60-90 minutes—often deploying supervisors or senior staff to fill gaps if needed. We also maintain detailed "emergency preference profiles" for each client, so even substitute caregivers arrive knowing essential preferences and protocols.
While 24-hour home care represents a significant investment, many families find it comparable to quality facility care—especially when considering the personalized attention ratio. The real value equation includes factors beyond direct cost: reduced hospitalizations through preventative monitoring, emotional well-being benefits, family peace of mind, and the comfort of familiar surroundings. We're transparent about pricing and can help explore options like long-term care insurance, veterans benefits, or restructuring existing care to maximize resources while maintaining safety and quality.
We've built redundancy into our system precisely for these situations. Unlike smaller agencies, we maintain dedicated backup staffing specifically trained on 24-hour cases. Our scheduling coordinators are on-call 24/7, and typically arrange coverage within 60-90 minutes—often deploying supervisors or senior staff to fill gaps if needed. We also maintain detailed "emergency preference profiles" for each client, so even substitute caregivers arrive knowing essential preferences and protocols.